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FAQ

WHEN WILL I RECEIVE MY CODE?
The code will be sent to you via email within 24 hours (72 hours for vanilla and bitcash). If its your first purchase, you will receive an email in order to verify your identity before we can process your order.

HOW WILL I RECEIVE MY CODE?
Your code will be sent to your Paypal email address you provide at checkout.

HOW CAN I CANCEL MY ORDER?
Please contact us via the "Help" button in the lower right corner.

DO YOU ONLY SELL JAPANESE CARDS?
Yes, at the moment we only sell Japanese prepaid cards.

WHAT IS YOUR RETURN POLICY?
Solaris Japan Cards will guarantee the legitimacy of the cards sold to you. Due to the special properties of gift cards, all sales are final and no return will be acceptable unless in very special situations.